Frequently asked questions
Everything about shipping, tracking, delivery times, customs and claims — answered.
Still need help?
Write to support@swiftrouteexpress.com or send us a message — we reply fast, 24/7.
Frequently Asked Questions
How do I track my shipment?
Enter your tracking code (it looks like SRE-8F4K2M9QTX) on our Track Shipment page. You will see the live status, every checkpoint with its reason, a route map and your estimated delivery date.
My tracking code is not found — what should I do?
Double-check the code for typos. Newly created shipments can take a few minutes to appear. If it still fails after an hour, contact support with your booking reference and we will locate your parcel.
How often is tracking updated?
Every physical checkpoint scan appears in real time, and the tracking page refreshes itself automatically every 30 seconds while your shipment is in motion.
Will I get notified when the status changes?
Yes. The receiver gets an email at every status change — pickup, transit, out for delivery, delivered — including the reason recorded by our team.
Which countries do you deliver to?
We deliver door-to-door in over 120 countries across North America, Europe, Asia, Africa, Oceania and South America. Coverage and transit times are confirmed at booking.
How long does delivery take?
Express: same-day in metro areas, next-day nationwide. Standard: 2–5 business days domestically. International: 3–10 business days depending on destination and customs. Freight is quoted per route.
What items can I not ship?
Illegal goods, undeclared dangerous goods, currency and bullion, live animals and counterfeit items are prohibited. See our Terms of Service for the full list.
How should I package my parcel?
Use a sturdy box with internal padding, seal all edges with packing tape, and attach the label flat on the largest surface. For fragile items, mark the parcel and consider our protective packaging service.
What happens if I miss the delivery?
We make up to three delivery attempts. After each failed attempt we leave a notice and email you to arrange redelivery or pickup from the nearest depot.
What is GHOST® HYDRATION?
GHOST® HYDRATION is a zero-sugar hydration drink packed with 1000mg of electrolytes, essential B vitamins, and Vitamin C. It's designed to keep you hydrated throughout any activity, all day long.
Can someone else receive my parcel?
Yes — anyone at the delivery address may sign for the parcel unless you requested ID verification, in which case only the named receiver can accept it.
Do you deliver on weekends?
Saturday delivery is available in most metro areas. Sunday delivery is limited to Express shipments in selected cities.
Who pays customs duties and taxes?
By default the receiver pays import duties and taxes. Senders can choose Delivered Duty Paid (DDP) at booking to cover these costs themselves.
Why is my shipment held at customs?
The most common reasons are missing documentation or unpaid duties. Our tracking page shows the exact reason, and our team contacts you with the next steps — most holds clear within 48 hours.
My parcel arrived damaged — what now?
Report damage at delivery or within 5 working days. Email our claims team with your tracking code, photos and proof of value; we acknowledge within 2 business days. Keep all packaging for inspection.
What if my shipment is lost?
If the estimated delivery date has passed by 3 working days, contact us to open a trace. If the parcel cannot be located, your claim is settled up to the declared or insured value.
How many calories are in each can?
Each can of GHOST® HYDRATION contains only 5 calories with zero sugar, making it a great alternative to sugary sports drinks.
Are GHOST products vegan?
Yes! GHOST® HYDRATION and GHOST® ENERGY drinks are vegan-friendly and contain no animal-derived ingredients.
Where can I buy Ghost Energys?
You can purchase Ghost Energys directly from our website or find them at select retail locations. Visit our Store Locator page for nearby availability.
Do you offer wholesale pricing?
Yes! We offer wholesale pricing for gyms, retailers, restaurants, and other businesses. Visit our Wholesale page to submit an application.
What is your return policy?
We accept returns within 30 days of purchase for unopened, undamaged products. Refunds are processed within 5–10 business days. Shipping costs are non-refundable.
How long does shipping take?
Standard shipping typically takes 3–7 business days within the continental US. Expedited options are available at checkout.
Are there any artificial colors or sweeteners?
GHOST products contain no artificial colors. We use sucralose as a zero-calorie sweetener to deliver amazing flavor without the sugar.
Can I subscribe for regular deliveries?
Subscription options are coming soon! Sign up for our newsletter to be the first to know when auto-ship becomes available.
How do I contact customer support?
You can reach our support team at support@drinkghost.com or call us at 1-800-446-7861. We typically respond within 24 hours.