Refund & Claims Policy

Service Refunds

• If we miss a guaranteed delivery deadline for a time-definite service, you may request a refund of the shipping charge.
• Refund requests must be submitted within 14 days of the scheduled delivery date.
• Delays caused by customs, incorrect addresses, force majeure or the receiver being unavailable are excluded.

Loss & Damage Claims

• Report visible damage at delivery, or within 5 working days of receipt.
• Report suspected loss once the estimated delivery date has passed by 3 working days.
• Claims are settled up to the declared value, or the insured value where cargo insurance was purchased.
• Keep all packaging — it may be required for inspection.

How to File a Claim

Email our claims team with your tracking code, a description of the issue, photos where applicable and proof of value. We acknowledge every claim within 2 business days and resolve most within 14.

Contact

File a claim or check its progress:

• Email: support@swiftrouteexpress.com
• Phone: +1 (800) 555-0199